frequently asked questions
Bricks + Mortar Location: Balanced Design does not have a bricks and mortar location. We sell online and through retail partners. We do have a studio in Pawtucket, RI where we work and sell samples and discontinued items. Please call before visiting to make sure we are in. Please contact us at info@balanced-design.com for additional information.
Wholesale Ordering: We offer wholesale accounts to storefronts and online retailers. For more information, please visit our Wholesale page or call us at 401-264-0767 10a-6p est, Monday-Friday. You may also email us at sales@balanced-design.com.
Made in the USA: All of our line is made in the USA. Our fabrics are hand printed in Rhode Island. Pillows are sewn in Fall River, Massachusetts. Our machine tufted 100% wool area rugs are made in California. We always try to work as locally as possible and in many cases, we are able to work within a 25 miles radius of our Pawtucket studio.
Product Materials/Eco-Friendly: We use a variety of materials, balancing eco- friendly ideals with manufacturing capabilities. Our pillow inserts are regenerated fiber made from recycled plastic bottles. Our designs are printed on either 100% cotton canvas or 100% linen. Our products use either water based inks or dyes. Our wool felt is appliquéd onto organic cotton flannel or 100% linen. Fabrics are hand printed in a domestic mill adhering to DEP and EPA practices using water based dyes with no solvents on responsibility prepared fabrics. Natural gum carrier is used for dyes. No residual chemicals are present in the finished goods.
Variations in Hand Made Products: Colors and textures may vary slightly for all hand printed pieces. Variations in fabric and color are characteristic of hand printed products and are not considered flaws.
Product Care: Linen and canvas pillows should be spot cleaned or washed separately in cold with mild detergent and line dried. Felt pillows should be dry cleaned. Tufted area rugs are for indoor use only. Exposure to direct sunlight should be considered in placement.Professionally clean every two years. Sprouting and shedding of yarn is expected for several months and is not a defect. Lift fibers gently and trim flush with rug.
Custom Products: We may be able to accomodate special orders including size changes, custom colorways for fabrics to the trade and custom rug colorways to the trade. Please inquire.
Free Shipping: We ship via FEDEX GROUND.
Lead Times: Most times our items ship within 2-3 days. Some items are sewn to order and may ship 7-10 days after the order date. Custom orders have varying lead times. Please ask about shipping for custom work when ordering. Rugs have a 8-10 week lead time.
International Shipping: We offer delivery throughout the continental United States only.
Return Policy: Return or exchange your item(s) within 15 days of receipt, in its original condition with the original sales receipt. Please contact us with the reason for the return or exchange. We will send you a return shipping address and a return authorization number. We are unable to refund original shipping and handling costs on returned items. For items that were shipped to you free of charge, you will be responsible for round-trip shipping costs on any returns that are not damaged or incorrect. You will be advised of your non-refundable shipping charge when we send you a return authorization number. Packages must be sent with freight prepaid. COD NOT ACCEPTED.
All special orders and sale items FINAL SALE. No returns or exchanges will be authorized on these items. We cannot accept returns for items purchased at locations other than this site, either through another on-line retailer or through a retail store. Requests for returns made more than 15 days following the date of receipt will not be authorized.